Privacy Policy

This Privacy Policy explains how EpikReach ("we," "us," or "our") collects, uses, and protects information when you visit epikreach.com or use our website design, hosting, and local SEO services (collectively, the "Service").

1. Information we collect

Information you provide directly

• Business information: business name, contact name, email address, phone number, website, service area, and project details you provide.
• Communications: details you send through our contact form, email, or phone (including the messages themselves).
• Payment information: we use Stripe to process payments. Stripe collects your card information directly — we do not see or store full card numbers. We retain limited billing records needed to manage your subscription.

Information collected automatically

• Usage information: pages visited, form activity, timestamps. This helps us improve the website and services.
• Device information: browser type, operating system, IP address (used for security and abuse prevention).
• Cookies: we may use cookies or similar technologies for basic site functionality, analytics, and abuse prevention. You can disable cookies in your browser.

2. How we use your information

• To respond to inquiries, prepare demos, and deliver the Service.
• To process payments and send invoices via Stripe.
• To send service-related emails, including proposals, monthly reports, billing notifications, and support updates.
• To respond to your inquiries and provide customer support.
• To improve, secure, and maintain the Service.
• To comply with legal obligations.

3. How we share your information

We do not sell your personal information. We share information only with the following categories of service providers, each contractually limited to their stated purpose:

• Supabase (database) — stores project and customer records.
• Stripe (payment processor) — processes subscription billing.
• Netlify (hosting) — serves the website.
• Resend (email delivery) — sends transactional and notification emails.

We may also disclose information when required by law, to enforce our Terms, or to protect the rights, property, or safety of EpikReach, our customers, or others.

4. Data retention

We retain customer and project data for as long as needed to provide the Service. If you cancel, we remove nonessential project records within 30 days when requested. We may retain limited records (e.g., billing history) for as long as required to comply with tax and accounting obligations.

5. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your associated data.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, email us at contact@epikreach.com. We will respond within 30 days.

6. Security

We use industry-standard safeguards including HTTPS encryption in transit, access controls, and database security policies to protect your data. No system is perfectly secure, however, and we cannot guarantee absolute protection. If we detect a breach affecting your information, we will notify you promptly.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated by email or via a notice in the Service.

9. Contact

Questions about this policy? Reach us at contact@epikreach.com or by phone at (954) 281-2190.

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