Privacy Policy

This Privacy Policy explains how EpikReach ("we," "us," or "our") collects, uses, and protects information when you visit epikreach.com or use the EpikReach client portal at app.epikreach.com (collectively, the "Service"). EpikReach is operated from Pembroke Pines, Florida, USA.

1. Information we collect

Information you provide directly

• Account information: business name, email address, and password when you create an account.
• Communications: details you send through our contact form, email, or phone (including the messages themselves).
• Payment information: we use Stripe to process payments. Stripe collects your card information directly — we do not see or store full card numbers. We retain a Stripe customer ID and subscription ID to manage your account.

Information collected automatically

• Usage information: pages visited, features used, timestamps. This helps us improve the product.
• Device information: browser type, operating system, IP address (used for security and abuse prevention).
• Cookies: we use cookies to keep you signed in and remember your preferences. You can disable cookies in your browser, but core features may stop working.

2. How we use your information

• To create and manage your account and deliver the Service.
• To process payments and send invoices via Stripe.
• To send service-related emails (account confirmations, password resets, monthly reports, billing notifications).
• To respond to your inquiries and provide customer support.
• To improve, secure, and maintain the Service.
• To comply with legal obligations.

3. How we share your information

We do not sell your personal information. We share information only with the following categories of service providers, each contractually limited to their stated purpose:

• Supabase (database and authentication) — stores your account data and reports.
• Stripe (payment processor) — processes subscription billing.
• Netlify (hosting) — serves the website and application.
• Resend (email delivery) — sends transactional and notification emails.

We may also disclose information when required by law, to enforce our Terms, or to protect the rights, property, or safety of EpikReach, our customers, or others.

4. Data retention

We retain your account data for as long as your account is active. If you cancel and delete your account, your profile and reports are removed within 30 days. We may retain limited records (e.g., billing history) for as long as required to comply with tax and accounting obligations.

5. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your account and associated data.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, email us at hello@epikreach.com. We will respond within 30 days.

6. Security

We use industry-standard safeguards including HTTPS encryption in transit, hashed passwords, and row-level security policies to protect your data. No system is perfectly secure, however, and we cannot guarantee absolute protection. If we detect a breach affecting your account, we will notify you promptly.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated by email or via a notice in the Service.

9. Contact

Questions about this policy? Reach us at hello@epikreach.com or by phone at (954) 555-1234.

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